I see your point about a public website and possible adverse impact on new car sales; here is another possible approach. The HONDA Clarity reddit subgroup posted a link to a HONDA "Tech Line Summary Article" Fix coming for funky range estimates for the PHEV https://www.reddit.com/r/Clarity/commen ... _the_phev/
(at the Inside EV's HONDA Clarity forum https://www.insideevsforum.com/communit ... soon.2232/
) that instructs dealers how to deal with, or talk to customers regarding the HV range issue (i.e. company PR/technical talking points). In 2018, IMHO, that approach as well as its wording is insensitive, unaware of modern communication norms, and patronizing.
Suppose by contrast
, HONDA sent the following note to each owner as an email, post card, or one page letter, Honda Link App, etc. Or, better yet, to each of our center displays!
(using an edited version of their own text
, which is intended as comical "parity" incase someone is going to have a legal kitten over it):
Dear Valued Clarity Plug-in driver:
The HV range shown in the driver information interface reading can be unusually high (more than 1,000 miles remaining) typically, after many EV trips not using the engine.
We are aware of this issue and are actively working to correct the problem. We will notify you when the new software version becomes available.
In the mean time, the fuel gauge reading is correct and should be relied on. If the Low Fuel indicator comes on, the tank should be filled as soon as possible. Do not rely on the HV range reading.
HONDA cares, Best,
name of car company would go here, begins with "H"
Notification of the new software update could be by the same means, or text message, or how about this, on the center display of the Clarity! Indeed, the letter above could come up on the center display too, possibly instead of snail mail!